1) To further enhance customer protection, tighter controls will be taken to ensure the payee’s name provided in inward payments match our records. To receive money using account number, please be reminded to provide payer with your full name as registered with us, which can be found on your bank statement or passbook. When making real-time fund transfer, please check your payment details carefully before confirming the payment, as the payment cannot be cancelled. Learn more.

2) We are enhancing our HSBC HK App and Online Banking with additional security controls, please make sure your email address and mobile number are up to date in our records to receive both notifications via email and SMS after conducting certain transactions. If you don't have a valid email address and mobile number before Aug 2023, you will be blocked to conduct some of the transactions on Digital banking. Learn more.

3) New safety measure for Android device: Beware of apps from sources other than your phone’s official app stores which may contain malware. From 26 Feb 2024, new safety measure in the Android version of the HSBC HK App will be launched to protect you from malware. Learn more.

4) Beware of cheque scams. Fraudsters may deposit invalid cheques to claim that you have been paid, as reflected in the increased ‘ledger balance‘ in your account. Cheque deposit takes 1 to 2 working days for clearance. Always check your ‘available balance‘ to confirm the payment is completed. Learn more.